Support
Contact
Use the channels below for role-specific legal/privacy requests and for general preview support.
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Preview support response expectation For public preview requests submitted through your onboarding/support channel, OQEN targets an initial response within one business day for access blockers and within two business days for non-blocking questions.
Data-rights request intake
Submit privacy and data-rights requests through your published preview intake channel, clearly labeled as a data-rights request for jurisdiction-aware routing.
This route is dedicated to privacy/data-rights handling and is distinct from general support and onboarding questions.
General support routing
Use the Book a demo flow on the homepage for guided pilot scoping and evaluation planning.
For current preview participants, use the workspace onboarding thread for day-to-day product questions and non-privacy support.
Access and account issues
If sign-in or allowlist access is blocked, contact the same channel that provided your preview invitation.
Include the environment URL and observed error message to speed up triage.
Contracting Entity (UAE)
Contracting Entity (UAE) disclosures align with the Terms legal surface and remain non-overloaded with representative or operational support roles.
Entity identifiers and formal registration details are published through approved legal-review checkpoints.
Controller/Processor Posture
Controller/Processor Posture definitions are aligned with the Terms and Privacy role matrix and vary by service context and instruction boundary.
Use Data-rights request intake for privacy rights submissions and General support routing for non-privacy operational requests.
EU Representative (Bulgaria)
When representative-handled privacy follow-up is required for EEA/UK contexts, requests are routed from Data-rights request intake to the EU Representative (Bulgaria) path.
This disclosure is role-specific and separate from the US Contact (Florida) operational/legal route.
US Contact (Florida)
When US state-context operational or legal contact handling is required, requests are routed from Data-rights request intake to the US Contact (Florida) path.
This role remains distinct from EU Representative (Bulgaria) and from general support routing.
Security and policy concerns
Report urgent security or policy concerns through your established OQEN program owner path.
Provide clear reproduction details and impact context for faster containment.