Support
FAQ
Answers to common questions about trying OQEN during the public preview.
Last updated
Response times Email [email protected]. We aim to reply within one business day if you are blocked from access, and within two business days for other questions.
Who can try OQEN?
Anyone can start a guest session: use Run it on a sample on the home page, or open /try.
Guest sessions can parse and analyze; saving, loading, export, and advisory AI require sign-in.
Can I save diagrams and workspace state?
Yes, once you are signed in. Guest sessions cannot save or load diagrams.
To ask for a signed-in account, email [email protected].
Is AI output applied automatically?
No. Guidance remains advisory and human-reviewed before operational decisions or implementation.
Teams are expected to validate recommendations against their own governance process.
Where should I send feedback?
Email [email protected].
Include the page, what you expected, and what happened.